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Hello Fellow Shaggy-haired Friends,
We hope that you all are healthy. We apologize for the length of this communication, but ask that you please read everything.
As most of you know, Governor Hutchinson has announced that salons may resume operations on May 6, with rules and restrictions. These vary depending on salon size. For us this means that during Phase 1, we will only be allowed to have 4 stylists working at one time. As you can imagine, this has presented us with many decisions to make. We are currently working on stylists' schedules to determine the best way to see as many of our clients as soon as we possibly can. If you had an appointment scheduled while we were closed, we will be reaching out to you individually to reschedule your appointment as quickly as possible. Also, if you have an upcoming appointment already scheduled, we may have to move that appointment due to the new restrictions put in place by the Arkansas Department of Health. If you fall in to this category, we will contact you. Please be patient with us as we have hundreds of people to contact.
We anticipated many of the restrictions put into place and ordered the equipment needed to reopen. Unfortunately, we have not received some of the supplies needed due to backorders. We are expecting these supplies to arrive this week. Because of this, our first day back in the salon will be May 11, 2020, in a limited capacity. We hope that you understand the decision we have made regarding reopening. Also, for personal reasons, some of our stylists will not be returning the week of May 11. We respect our team and support the decisions they have made regarding when they feel it is safe for them to return to work. As we stated above, you will be hearing from us regarding upcoming appointments and ask that you do not show up for a previously scheduled appointment unless you have received confirmation from us.
So you will know what to expect when you arrive for your next appointment, here are ADH rules that will be STRICTLY enforced:
If you are over the age of 65 or have a chronic medical condition, you are urged to stay home during our Phase 1 reopening.
You will not be allowed to enter the salon unless you have a confirmed, scheduled appointment.
You must come alone. No one will be allowed in the salon with you.
You will be pre-screened before being allowed in the salon. This will include temperature checks and questions you must answer honestly.
If you are showing any signs of illness, such as fever, cough, or runny nose, we will politely ask you to reschedule no sooner than 14 days later.
While you are in the salon, you will be required to wear a face mask that covers your nose and mouth, and maintain physical distancing of at least 6 feet, unless you are currently being serviced in a stylist's chair. If you do not have a mask with you, we will have them available for purchase.
You will be required to wait outside or in your car until your stylist is ready for you. We will call or text you to let you know when you may enter.
You will be required to wash your hands, or use sanitizer provided, upon entering the salon.
We will follow all rules regarding sanitizing and disinfecting given to us by the Arkansas Department of Health to ensure the salon stays as clean as possible. Our employees will be screened daily for illness, wear masks and gloves at all times, and wash hands between each client, in accordance with those rules. We will not be offering waxing services at this time. We will temporarily suspend beverage service and will have no magazines in the salon. We ask that you prepare accordingly.
While we know that these measures are inconvenient for some, we hope that you understand they are important in helping us maintain the health and safety of our clients and staff. If you have any questions or concerns, please email us at firstname.lastname@example.org.
We are looking forward to seeing each of you back in the salon very soon! We love our clients and have missed you tremendously! Once again, please be patient with us as we navigate this new business model we must follow.
With all our best,
The Joel's Team